NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Prime TicketReceiver is the responsive field-technician ticket center in NMS Prime (Ticketsystem package). Technicians accept, pause, and close assigned tickets from phone or tablet — with directions, comments, and browser notifications.

Documentation map	Purpose

Documentation map	Purpose
Overview (Prime TicketReceiver)	What it solves; main features & stories
Feature List (Prime TicketReceiver)	Short capability list
User Stories (Prime TicketReceiver)	Who benefits and how
Official Documentation (Prime TicketReceiver)	Operator / setup flow
Unit Test Protocol (Prime TicketReceiver)	App acceptance checklist
On Boarding Steps (Prime TicketReceiver)	Go-live: who brings what

Package: Ticketsystem · License: EULA Prime Apps · Catalog: All applications (A–Z / catalog)

1.1. What it is

Responsive ticket center for the logged-in assignee (mobile / tablet / desktop)
Accept / decline / pause / close workflow with touch-friendly actions
Google Maps directions and ticketable context on each ticket
Auto-refresh and browser notifications for field updates
Weighted technician preselection on ticket create (Prime Ticket — distance, load, modem count)

Works with: Prime Ticket · Prime Workforce (supervisor fleet map) · Prime Detect.

1.2. FAQ

Is the supervisor map part of Ticket Receiver?
No — fleet-wide map dispatch is Prime Workforce. Ticket Receiver shows only your assigned tickets.

How does technician scoring work?
On ticket creation in Prime Ticket, assignees are ranked by configurable weights (distance, affected modems, open-ticket load). The top score is preselected.

Do I need a native mobile app?
No — use the responsive browser UI with geolocation and notifications enabled (HTTPS recommended).

Where is the step-by-step guide?
Official Documentation (Prime TicketReceiver).