Prime Order Portal
- Torsten Schmidt
Prime Order Portal is a fully integrated, web-based platform for customers to order ISP services like Internet, VoIP, and IPTV. It connects directly to the NMS Prime backend, streamlining address checks, contract creation, provisioning, and customer onboarding into one seamless digital experience.
1.1.1. Example Order Portals
1.1.2. Benefits for the Customer
Digital-First Experience: Customers can sign up contracts online anytime without needing manual intervention.
Real-Time Availability Check: Integrated with Prime Property and Prime Monitoring for accurate address validation.
Fast & Error-Free Onboarding: Reduces errors by automating contract and provisioning data flows for fully automated onboarding.
Ready-to-Go Integration: Works out of the box with NMS Prime’s BSS, OSS, and monitoring systems.
Brand-Adaptable UI: Customizable to match your corporate identity and website style.
| Feature |
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| Level 1: Order Portal to Admin E-mail |
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| Online service ordering for Internet, VoIP, IPTV, and bundles |
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| Real-time address availability check via Property Management (Prime Property App) |
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| Technology availability check, for different available technology options, e.g. Cable, FTTH |
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| Product configurator with speed, hardware, and contract options |
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| Customizable frontend themes and white-label design |
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| Support for referral tracking (affiliate/partner links) |
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| Level 2: fully automated workflow |
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| Automatic contract creation in NMS Prime |
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| Seamless provisioning workflow via OS Provisioning , any technology: DOCSIS, FTTH, DSL |
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| Admin workflow, to seamlessly approve new customers and auto provision them |
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| Level 3: automatic online payment |
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| Document upload and digital signature support (e.g., SEPA, ID) for online payment |
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| Automatic Payment verification via IpPay iframe link implementation |
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