Prime Ticket
NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.
Prime Ticket is the ticketing / trouble-ticket and field-service module for ISPs and telcos in NMS Prime.
Tickets can be assigned to any (or multiple) users of your system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics. The Ticket receiver ensures a seamless user experience while navigating through all the important tasks of a field technician.
Pro hint: It is best used in combination with Prime Workforce to oversee every operation.
Works with: Prime Workforce (field dispatch) · Prime CRM (customer of record) · OS Provisioning (devices) · Prime Detect (impairment tickets).
1.1. Content
Feature | State | Details | Start here.. |
|---|---|---|---|
Ticket management |
| Create, view, edit and delete tickets for Modems, Contracts or NetElements | |
| Generate different ticket types | Generate different TicketTypes | |
| Set due dates for tickets and get reminded when ticket due date gets close | ||
| Show open tickets | ||
Analyze KPI’s |
| ||
| Filter tickets | ||
| Print ticket summary on a sheet of paper and hand it to the team member working on the ticket | ||
| Clear visual language – identify tickets that need attention at a glance | ||
Ticket Receiver |
| Ticket management for field technicians | |
| Mobile native: touch optimized and swipe gestures are supported | ||
| Easily accept, pause and close tickets | ||
| The reduced overview shows everything important briefly summarized | ||
| Chat with NOC or other technicians about the ticket | ||
| Quick-Links to call the customer, google maps and status page of the device | ||
| Never miss new tickets, by enabling system notifications | ||
| Notifications keep technicians and NOC updated about the progress of the tickets inside the system | ||
1.2. Requirements
NMS Prime requirements
1.3. Additional info
