Prime Ticket
Tickets can be assigned to any (or multiple) users of your system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics. The Ticket receiver ensures a seamless user experience while navigating through all the important tasks of a field technician.
Pro hint: It is best used in combination with Prime Workforce to oversee every operation.
Content
| Feature | State | Details | Start here.. |
|---|---|---|---|
| Ticket management | (//) | Create, view, edit and delete tickets for Modems, Contracts or NetElements | Create a new Ticket's |
| (//) | Generate different ticket types | Generate different TicketTypes | |
| (//) | Set due dates for tickets and get reminded when ticket due date gets close | ||
| (//) | Show open tickets | Show your open Tickets | |
| (//) | Analyze KPI’s |
| |
| (//) | Filter tickets | ||
| (//) | Print ticket summary on a sheet of paper and hand it to the team member working on the ticket | ||
| (//) | Clear visual language – identify tickets that need attention at a glance | ||
| Ticket Receiver | (//) | Ticket management for field technicians | |
| (//) | Mobile native: touch optimized and swipe gestures are supported | ||
| (//) | Easily accept, pause and close tickets | ||
| (//) | The reduced overview shows everything important briefly summarized | ||
| (//) | Chat with NOC or other technicians about the ticket | ||
| (//) | Quick-Links to call the customer, google maps and status page of the device | ||
| (//) | Never miss new tickets, by enabling system notifications | ||
| (//) | Notifications keep technicians and NOC updated about the progress of the tickets inside the system | ||
Requirements
NMS Prime requirements
Additional info
