Prime Ticket

Tickets can be assigned to any (or multiple) users of your system. They have a priority, state, "due-to-date", assigned customer contract and a ticket type. Ticket types are used to separate different tasks / topics. The Ticket receiver ensures a seamless user experience while navigating through all the important tasks of a field technician.

Pro hint: It is best used in combination with Prime Workforce to oversee every operation.

Package name: ticketsystem

Forum: General

1.1. Content

Feature	State	Details	Start here..

Feature	Details	Start here..
Ticket management	Create, view, edit and delete tickets for Modems, Contracts or NetElements	Create a new Ticket's
	Generate different ticket types	Generate different TicketTypes
	Set due dates for tickets and get reminded when ticket due date gets close
	Show open tickets	Show your open Tickets
	Analyze KPI’s	See how many tickets per TicketType are in state created, open and solved See what takes how much time
	Filter tickets
	Print ticket summary on a sheet of paper and hand it to the team member working on the ticket
	Clear visual language – identify tickets that need attention at a glance

Ticket Receiver	Ticket management for field technicians
	Mobile native: touch optimized and swipe gestures are supported
	Easily accept, pause and close tickets
	The reduced overview shows everything important briefly summarized
	Chat with NOC or other technicians about the ticket
	Quick-Links to call the customer, google maps and status page of the device
	Never miss new tickets, by enabling system notifications
	Notifications keep technicians and NOC updated about the progress of the tickets inside the system

1.2. Requirements

NMS Prime requirements

nmsprime-base

1.3. Additional info

Overview over the Ticket System in NMS Prime