Fully automated provisioning and management of Modems with:

(//) DOCSIS 1.0, 1.1, 2.0, 3.0, 3.1

(//) FTTH, DSL, WiFi Provisioning, via TR-69 and Radius

(//) IPv4 / IPv6

(//) Contract management

(//) CPE management

(//) CMTS management

(//) BRAS management

(//) Quality of Service

(//) DOCSIS configfile generator

(//) Domain management

(//) Automated provisioning of DOCSIS VoIP devices with SIP

(//) Administration of devices

(//) Add SNMP devices

(//) Create GUIs for reading and writing

(//) Add new OIDs via MIB File upload.

Monitor Hardware via SNMP and TR069:

(//) all SNMP compliant devices

(//) all TR-69 compliant devices

(//) CMTS, OLT

(//) Modem, MTA, CPE

(//) Amplifiers, nodes

(//) Highly efficient SNMP poller

(//) Analysis of all important cable modem parameters

(//) dashboard overview

(//) categorization and prioritization of problems according to your parameters

(//) visualization of impairments directly on the topography map

(//) technical overview with the entity-relationship-diagramm (ERD).

(//) proactively detection of possible upcoming impairments

(//) create tickets out of the dashboard

(//) prioritizes impairments and allocates field technicians in the most effective way

Workforce Map

(//) Every technician in the field (as truck)

(//) All open tickets (with a ticket symbol)

(//) All In house staff (as Notebooks)

(//) directly call technicians

(//) Link to google maps, to find the fastest route to a ticket

(//) connection between truck and ticket gets highlighted

(//) dashboard overview

(//) categorization and prioritization of problems according to your parameters

(//) Analyze occurred tickets

(//) assign tickets to any (or multiple) users of your system

Ticket receiver:

(//) mobile overview shows everything important briefly summarized

(//) Mobile native: touch optimized and swipe gestures are supported

(//) Easily accept, pause and close tickets

(//) Chat with NOC or other technicians about the ticket

(//) Quick Links to call the customer, google maps and status page of the device

(//) system notification management

(//) Configure product tariffs

(//) Define purchasable items

(//) Execute settlement runs

(//) Templates for invoices and letters

(//) dashboard overview

(//) Allocate corresponding transactions as liabilities

(//) Create automated dunning letters for customers having overdue payments

(//) Administrate your infrastructure of buildings (realty), apartments and nodes.

(//) Add other useful information

(//) cutoff list will be created that contains all the apartments that have a working connection but no valid contract

(//) Be able to charge group contracts