Example scenarios you should be prepared for

Owned by Torsten Schmidt
Last updated: May 24, 2019 by Robin Sachse

May we ask you a few questions on your current NM(S)?

Topic / Who takes care of ... (in your organisation)?

Do you take care of it at all?

What / who do you need to hold in the backhand for this?

What does this cost you currently?

What is covered

by our SLA?

At what price?
  • service outages, like DHCP, TFTP

  •  

monthly

1.49 ... 0.05 € / CM 

(depending on your

network size / count

of cable modems)


SLA Pricing

  • Linux outages, like general operating system issues, VM problems, kernel topics, ..

  •  
  • updates problems

  •  
  • backup strategy and recovery in critical cases!

  •  
  • resilience topics, like cold restarts, due to power problems

  •  
  • routing issues, due to defect equipment, link failures or power issues (resilience strategy)

  •  

To get a first idea on how we want to handle these issues for you see our 24x7 Proactive Support Communication Matrix.