Example scenarios you should be prepared for

May we ask you a few questions on your current NM(S)?

Topic / Who takes care of ... (in your organisation)?	Do you take care of it at all? What / who do you need to hold in the backhand for this? What does this cost you currently?	What is covered by our SLA?	At what price?
service outages, like DHCP, TFTP			monthly 1.49 ... 0.05 € / CM (depending on your network size / count of cable modems) SLA Pricing
Linux outages, like general operating system issues, VM problems, kernel topics, ..
updates problems
backup strategy and recovery in critical cases!
resilience topics, like cold restarts, due to power problems
routing issues, due to defect equipment, link failures or power issues (resilience strategy)

To get a first idea on how we want to handle these issues for you see our 24x7 Proactive Support Communication Matrix.