{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"seo-metadata","parameters":{"macroParams":{"composedTitle":{"value":"Troubleshooting Authentication and Authorization - NMS Prime"},"keywords":{"value":"restore password NMS Prime, password reset, promote user, troubleshooting"},"title":{"value":"Troubleshooting Authorization - NMS Prime"}},"macroMetadata":{"macroId":{"value":"6bde160b-fb9d-4205-8e9f-689c6fa3008c"},"schemaVersion":{"value":"1"},"title":"seo-metadata"}}},"content":[{"type":"paragraph","content":[{"text":"This page has a guide on how to deal with authentication and authorization errors, i.e. reset password.","type":"text"}]}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"text":"Troubleshooting Authentication","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph"},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"If you get \"No Permission\" Errors or can't access the \"Global User Settings\" or \"User Role\" setting"},"content":[{"type":"paragraph","content":[{"text":"Please log out and log in again. If the error persists, log out and do the command again.","type":"text"}]}]}],"version":1},"cxhtml":"If you get "No Permission" Errors or can't access the "Global User Settings" or "User Role" setting

Please log out and log in again. If the error persists, log out and do the command again.

","reason":"An expand macro in a panel macro can't be created or edited in the new editor."}}},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"If you forgot your password"},"content":[{"type":"paragraph","content":[{"text":"Please execute the following commands from the command line inside the NMS Prime directory:","type":"text"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Set the role of an existing user to admin","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"shell"},"content":[{"text":"php artisan auth:nms\nphp artisan auth:admin [ your login name ]\nphp artisan tinker","type":"text"}]},{"type":"paragraph","content":[{"text":"This will open a new command line (Psy Shell), enter there","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Reset the password for an existing user","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"php"},"content":[{"text":"$user = App\\User::where('login_name','[your login name]')->first();\n$user->password = Hash::make('[your new password]');\n$user->save();\nquit # or ctrl+c","type":"text"}]},{"type":"paragraph","content":[{"text":"close the shell with ","type":"text"},{"text":"ctrl + c","type":"text","marks":[{"type":"code"}]}]}]}],"version":1},"cxhtml":"If you forgot your password

Please execute the following commands from the command line inside the NMS Prime directory:

bashRDark1Set the role of an existing user to admin

This will open a new command line (Psy Shell), enter there

phpRDark1Reset the password for an existing user

first();\n$user->password = Hash::make('[your new password]');\n$user->save();\nquit # or ctrl+c]]>

close the shell with ctrl + c

","reason":"An expand macro in a panel macro can't be created or edited in the new editor."}}},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"If you promoted the wrong user..."},"content":[{"type":"paragraph","content":[{"text":"First, open a new Laravel Tinker session.","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Open a new Laravel Tinker Session","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"php"},"content":[{"text":"php artisan tinker","type":"text"}]},{"type":"paragraph","content":[{"text":"Inside the Tinker session you can demote the user as following:","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Demote an existing user","type":"text","marks":[{"type":"strong"}]}]},{"type":"codeBlock","attrs":{"language":"php"},"content":[{"text":"$user = App\\User::where('login_name','[your login name]')->first();\n# to remove all roles from the user\n$user->roles()->detach()\n#to remove only the admin role\n$user->roles()->detach(Role::where('name','admin')->first()->id)\nquit # or ctrl+c","type":"text"}]},{"type":"paragraph","content":[{"text":"This removes the admin role or all roles respectively.","type":"text"}]}]}],"version":1},"cxhtml":"If you promoted the wrong user...

First, open a new Laravel Tinker session.

phpRDark1Open a new Laravel Tinker Session

Inside the Tinker session you can demote the user as following:

phpRDark1Demote an existing user

first();\n# to remove all roles from the user\n$user->roles()->detach()\n#to remove only the admin role\n$user->roles()->detach(Role::where('name','admin')->first()->id)\nquit # or ctrl+c]]>

This removes the admin role or all roles respectively.

","reason":"An expand macro in a panel macro can't be created or edited in the new editor."}}}]},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"text":"Troubleshooting Authorization","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph"},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"If you get an Error 404, while saving abilities..."},"content":[{"type":"paragraph","content":[{"text":"Please refresh the Page and check which Roles were applied. If the Error keeps coming, please open a Ticket. (","type":"text"},{"text":"Report a Bug","type":"text","marks":[{"type":"link","attrs":{"href":"https://nmsprime.atlassian.net/wiki/spaces/NMS/pages/8521180"}}]},{"text":")","type":"text"}]}]}],"version":1},"cxhtml":"If you get an Error 404, while saving abilities...

Please refresh the Page and check which Roles were applied. If the Error keeps coming, please open a Ticket. ()

To solve this, execute these two console commands from the command line inside the NMS Prime directory:

bashRDark1Make an existing User Admin

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Troubleshooting and Password Reset