/
SLAs

SLAs

Oct 02, 2019

Please find your SLA in the current version and in your desired language in the subsequent pages. Since, these pages hold all versions of the SLA till the present day, you can also use the links below to open the current version of the SLA.



Overview Table

Name

Modems

TV Billing

CMTS

Net Elements

Price per

month (without 15% discount when yearly prepayment is chosen)

Included support hours / month

(operating phase)

typical duration of introduction (discount) phase in months

Name

Modems

TV Billing

CMTS

Net Elements

Price per

month (without 15% discount when yearly prepayment is chosen)

Included support hours / month

(operating phase)

typical duration of introduction (discount) phase in months

SLA 100

<= 100

<= 400

<= 1

<= 10

149 €

2

1

SLA 500

<= 500

<= 2.000

<= 2

<= 50

350 €

4

1

SLA 1.000

<= 1.000

<= 4.000

<= 4

<= 100

490 €

5

2

SLA 2.500

<= 2.500

<= 10.000

<= 6

<= 250

740 €

6

2

SLA 5.000

<= 5.000

<= 20.000

<= 10

<= 500

990 €

8

3

SLA 10.000

<= 10.000

<= 40.000

<= 20

<= 1.000

1.690 €

10

3

SLA 15.000

<= 15.000

<= 60.000

<= 30

<= 1.500

2.250 €

15

4

SLA 25.000

<= 25.000

<= 100.000

<= 50

<= 2.500

3.500 €

20

4

SPECIAL

> 25.000

> 100.000

> 50

> 2.500

on demand