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May we ask you a few questions on your current NM(S)?
Topic / Who takes care of ... (in your organisation)? | Do you take care of it at all? What / who do you need to hold in the backhand for this? What does this cost you currently? | What is covered by our SLA? | At what price? |
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- service outages, like DHCP, TFTP
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| | monthly 1.49 ... 0.05 € / CM
(depending on your network size / count of cable modems)
SLA Pricing |
- Linux outages, like general operating system issues, VM problems, kernel topics, ..
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- backup strategy and recovery in critical cases!
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- resilience topics, like cold restarts, due to power problems
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- routing issues, due to defect equipment, link failures or power issues (resilience strategy)
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To get a first idea on how we want to handle these issues for you see our 24/7 pro-active support Communication Matrix.