Apart from this general developments, there are always customer specifics projects.
Enterprise Applications
| Feature | State | App | Details | Estimated date of release |
|---|---|---|---|---|
| Prime Customer Management | (uu) |
(new) | Advanced view for customer call agents with all relevant information at one glance. | late 2021 |
| Call prediction | (uu) |
| Extends theCustomer the Customer Management by an AI which already predicts customer problems | late 2021 |
| OTC | (uu) |
Prime Customer Control | This feature will extend your customer control center and allow your clients to directly order products. |
Community Applications
| Feature | State | App | Details | Estimated date of release |
|---|---|---|---|---|
| Open Core Microservices Framework | (uu) | NMS Prime Orchestration Layer | Transform the relevant packages in a microservice environment | late 2021 |