...
| Topic | Time | Reaction Time |
|---|---|---|
Complete system failure | 24x7 | Workhours: immediate, outside: <2h |
Warnings, TeilausfällePartial Outages, Kritische Critical Updates, .. | Workhours | <3 business days (typical: same business day) |
| Normale AnfragenNormal requests, Updates, KonfigurationConfigurations, Smart Fixes | Workhours | <2 weeks (typical: <3 business days). |
...