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If the customer has any problems or questions regarding the deployment, he can report them.
Betriebsphase
Der Kunde benennt einen oder mehrere Ansprechpartner, der/die für Rückfragen und Tests zur Verfügung stehen (nur bei Advanced Service)
Der Kunde kümmert sich selbst (ggf. in Absprache mit NMS PRIME Team) um updates und patches. NMS Prime informiert über neue Releases, insbesondere wenn diese systemkritische Patches enthalten per Mail oder NMS Prime News Feed.
- Updates Betriebssystem auf aktuellste Software-Stände
(wenn erforderlich mit überprüften Neustart – ggf. nach Rücksprache) - Updates NMS Prime auf aktuellsten Stand
Der Kunde ist selbst verantwortlich, dass er immer die neuesten Release-Stände hat.
Sicherheit
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Operational phase
The customer nominates one or more representatives who are available for queries and tests (only for Advanced Service).
The customer takes care of updates and patches himself (if necessary in consultation with the NMS PRIME team). NMS Prime informs via mail or NMS Prime News Feed about new releases, especially if they contain system critical patches, such as the following:
- Updates operating system to latest software versions
(if necessary with verified reboot - if necessary after consultation) - Updates NMS Prime to latest software status
The customer is responsible for ensuring that he always has the latest release versions.
Security
NMSPrime automatically creates system backups (Advanced Service only). The customer shall make his own additional data backup on a daily basis.
The customer is responsible for using only secure passwords when using NMS Prime and for being aware of who has access to the system.
- Passwords should be periodically changed
- Root access via ssh must only be possible with a certificate, not with a password.
- The customer uses NMS Prime only according to the recommendations of the Official Documentation.
- The customer takes care of full backups of the NMS Prime VM at regular intervals ( happily with our help)
- The customer is responsible for ensuring that his servers are physically protected - in particular but not exclusively with regard to
- Overvoltage
- Power redundancy
- UPS
Incident Management (only for Advanced Service)
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Annex GTC
Annex DPA
Annex ALL
Annex EULA english