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Contract number: __________/__________
Between the parties
Rötzer Engineering GmbH
Dörfelstr. 7
09496 Marienberg
called RE in the following
and
___________________________
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Your local NMS Prime instance monitors your network internally. The external check makes sure if your internal NMS Prime monitoring is working and thus serves as an external cross-check.
See also: 24x7 Proactive Support
B) Internal monitoring
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3.5. CMTS
(if CMTS referred to Rötzer Engineering GmbHfrom a /wiki/spaces/NMS/pages/8524237)
- Configuration
- Firmware updates
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- Help with the documentation of network activities in case of legal requirements or against the BnetzA
- Hotline support for employees to following topics
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engineering.com https://nmsprime.com/ticket 93 87 570
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2. In case, that RE needs data for maintenance and troubleshooting of the system from PARTNER, he will provide the data as soon as possible.
3. As far as RE needs the assistance of PARTNER for troubleshooting the system, it is obliged to entrust sufficient employees with the participation in the troubleshooting. This applies in particular to the network quality of the TV cable network, the availability of the CMTS as well as the functionality of the hardware of the server.
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Size | Modems | TV Billing | CMTS | Network elements | net price | incl. Support hours |
S | <= 100 | <= 400 | <= 1 | <= 10 | 149 € | 2 |
M | <= 500 | <= 2000 | <= 2 | <= 50 | 350 € | 4 |
L | <= 1000 | <= 4000 | <= 4 | <= 100 | 490 € | 5 |
XL | <= 2500 | <= 10.000 | <= 6 | <= 250 | 740 € | 6 |
XXL | <= 5000 | <= 20.000 | <= 10 | <= 500 | 990 € | 10 |
> 5000 | > 20.000 | > 10 | > 500 | on demand |
A monthly limit of support hours is agreed – see table. If these are used up, RE will inform the PARTNER and perform further services in the current month only after confirmation by PARTNER.
Excluded are services under the warranty. These additional hours are to be paid with 78€ net price.
Billing takes place either:
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Usage: Rötzer Engineering – SLA - ___________________________ (contract number)
B) Or by invoice (additional costs 10€ per month in accounting)
(Please tick/delete as appropriate)
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