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will be concluded the following contract.
1. Preamble
We love and live free Software!
With this contract you support OPEN Source. We want to thank you!
2. Content of the contract
RE brings the services specified in this contract in the network of PARTNER.
3. Services
3.1. Configuration & maintenance
Configuration & maintenance of the total system.
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- all servers an all NMS Prime modules
- terminals (configfiles & firmware)
- QoS-, CMTS-, IP-Pools (in NMS Prime)
- All needed services like DHCP, DNS, TFTP, Time etc.
- Customized software-customizations like
- Billing/company data
- SEPA configuration
- Products
- Cost center
- Connection information/accounting design
- Database maintenance
- Security services (SSL certificate, administration of access rights)
3.2. Update management
- Updates operating system on latest software (if necessary with verified stall reboot after consultation)
- Updates NMS on current status
3.3. Monitoring
- Monitoring of all network components in a five-minute cycle and automatic notification in case of an error by app and/or email according to defined employee groups e.g. administrator and HF/optics technician
A) External monitoring
From Rötzer Engineering – Ipv4: 80.243.40.16/28, 46.167.48.0/27, 46.167.51.254/26
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Your local NMS Prime instance monitors your network internally. The external check makes sure if your internal NMS Prime monitoring is working and thus serves as an external cross-check.
B) Internal monitoring
Monitoring of all network-relevant services:
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For the currently fully supported list of monitored components and services – see SLA-Contract (english)
3.4. Backup
- Daily backup of the provisioning server (data of the management system & connection data)
- Weekly backup of the complete system
3.5. CMTS
(if CMTS referred to Rötzer Engineering GmbH)
- Configuration
- Firmware updates
3.6. Additional services
- Help with the documentation of network activities in case of legal requirements or against the BnetzA
- Hotline support for employees to following topics
Troubleshooting (CMTS, HF, terminal, VoIP)
4. Filtering – contact & response times
1. PARTNER will contact any management system errors immediately after they have been noticed:
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Workhours: 9am to 6pm – Mo to Fr CET
5. Payment
The mentioned services above are paid on a monthly basis based on the number of modems/TV billing customers/CMTS and number of managed network elements as follows:
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(Please tick/delete as appropriate)
6. Term of contract and cancellation
- The contract is concluded for an indefinite period and can be terminated by both parties in writing by giving a 4 week notice to the end of a year.
- The right of cancellation for important reason remains open for the parties.
- RE has an important reason for terminating this contract in particular, if PARTNER violates its obligations or does not compensate for invoices due despite a reminder and deadline.