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to the network quality of the TV cable network, the availability of the CMTS as well as the functionality of the hardware of the server.
Topic | Time | Reaction time |
Complete system failure | 24x7 | workhours: immediately, Outside: less 2h |
Warnings, some failures, critical updates | workhours | less 3 workdays (typical: same workday) |
normal questions, updates, configuration smart fixes | workhours | less 2 weeks (typical: less 3 workdays) |
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