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We love and live free Software! With this contract you support OPEN Source. For this we We want to thank you!
2. Content of the contract
RE accepts brings the services specified in this contract in the network of PARTNER.
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- PARTNER will contact any management system errors immediately after they have been noticed:
Mail: support@roetzer- Ticket-System: Tel.: 03735 /
engineering.com https://nmsprime.com/ticket 9387570
2. In case, that RE needs data for maintenance and troubleshooting the system from PARTNER, he will provide the data as soon as possible.
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Topic | Time | Reaction time |
Complete system failure | 24x7 | workhours: immediately, Outside: less 2h |
Warnings, some failures, critical updates | workhours | less 3 workdays (typical: same workday) |
normal questions, updates, configuration smart fixes | workhours | less 2 weeks (typical: less 3 workdays) |
Workhours: 9am to 6pm – Mo to Fr
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The mentioned services above are paid on a monthly basis based on the number of modems/TV billing customers/CMTS and number of managed network elements as follows:
IDSize | Modems | TV Billing | CMTS | Network elements | net price | incl. Support hours |
1S | < 100 | <400 | <1 | <10 | 149 € | 22 |
M | <500 | <2000 | <2 | <50 | 350 € | 4 |
3L | <1000 | <4000 | <4 | <100 | 490 € | 5 |
4XL | <2500 | <10.000 | <6 | <250 | 740 € | 6 |
5XXL | <5000 | <20.000 | <10 | <500 | 990 € | 10 |
| >5000 | >20.000 | >10 | >500 | on demand |
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