...
Troubleshooting (CMTS, HF, terminal, VoIP)
4. Filtering – contact & response times
- PARTNER will contact any management system errors immediately after they have been noticed:
...
Workhours: 9am to 6pm – Mo to Fr
5. Payment
The mentioned services above are paid on a monthly basis based on the number of modems/TV billing customers/CMTS and number of managed network elements as follows:
...
(Please tick/delete as appropriate)
6. Term of contract and cancellation
- The contract is concluded for an indefinite period and can be terminated by both parties in writing by giving a six week notice to the end of a quarter.
- The right of cancellation for important reason remains open for the parties.
- RE has an important reason for terminating this contract in particular, if PARTNER violates its obligations or does not compensate for invoices due despite a reminder and deadline.