Commercial
Commercial home for licensing, contracts, delivery & services, support, and partnering with NMS Prime. Use this page to find the right agreement or team — not only for paid support.
Community software is free to run. Commercial relationships cover Prime / Enterprise apps, subscription terms, projects, partner go-to-market, and optional support — choose what fits your ISP.
What you can buy or engage
Area | What it covers | Start here |
|---|---|---|
Licenses & editions | Community / OS apps vs Prime / Enterprise apps; EULA entry points | |
Subscription & legal | Service agreement, GTC/AGB, DPA/AVV, EULA, liability, payment terms | |
Projects & delivery | Implementation, migration, customisation, go-live delivery under a project contract | |
Support & ServiceDesk | How to open incidents / problems and work with our ServiceDesk | |
Partner programs | Referral, solution, and tech partners — sell, integrate, or co-deliver |
Licenses & product editions
NMS Prime is vendor-agnostic ISP software. Edition decides what you may commercially use; navigation and go-live order live under Applications.
Edition | Meaning | License entry | Find apps |
|---|---|---|---|
COMMUNITY | Open-source / OS apps (e.g. OS Provisioning) | ||
PRIME | Enterprise commercial apps (Billing, CRM, Monitoring, …) |
Binding legal text stays on the master EULA · EULA german · License. Product overview: Applications · go-live: Start here (Go-live stack).
Contracts & agreements
Services we offer
Beyond software licenses, NMS Prime and partners deliver the work that gets an ISP live and running.
Service | Typical outcomes |
|---|---|
Onboarding & go-live | First modem online, CRM/BSS stack, product & property readiness — see Start here |
Training | Operator and partner enablement on the platform and apps |
Professional services | Installation, migration, customisation, integrations (often with Solution Partners) |
Vendor & access plugins | DOCSIS / FTTH / DSL hardware paths — Vendor Plugins |
Support | ServiceDesk for incidents and problems — how to create tickets · servicedesk.nmsprime.com |
Support is one offer among several. Many customers run Community apps self-supported, buy Prime licenses without a managed support contract, or work through a Solution Partner for L1/L2. Contact us when you need a package that matches your operations model.
Partner with us
Earn by referring, co-selling, or integrating technology. We provide the platform and L3 software support; partners add install, 24×7 care, and hardware.
Referral · Solution · Tech partner types, journey, and give/get — Partner Programs
Meet the team
People behind NMS Prime — product, delivery, and partner success.
