NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Prime Customer Care App is the guided customer-care workspace in NMS Prime. Agents search for a customer, see summary and timeline, and start the right interaction — new customer, plan change, cancellation, trouble ticket, payment or address change, and more — from category tiles and assist flows.

Documentation map	Purpose

Documentation map	Purpose
Overview (Prime Customer Care App)	What it solves; main features & stories
Feature List (Prime Customer Care App)	Short capability list
User Stories (Prime Customer Care App)	Who benefits and how
Official Documentation (Prime Customer Care App)	Click-through guides
Unit Test Protocol (Prime Customer Care App)	App acceptance checklist
On Boarding Steps (Prime Customer Care App)	Go-live: who brings what

Package: nmsprime-customerinteraction · License: EULA Prime Apps · Catalog: All applications (A–Z / catalog)

1. What it is

Care home: category tiles + action centre
Subject workspace: search, summary, timeline, related panels
Interactions: categories, channels, directions, statuses, dynamic fields
Assists: web-order and CCC journeys (shop, payment, invoices, addresses, cancellation)
Handlers: plan change and cancellation update contract items when completed

Works with: OS Provisioning · Prime Ticket · Prime Order Portal · Prime Customer Self-Service Portal · Prime Sales · Prime Property · Prime S/PRI.

2. FAQ

Is this the same as the customer portal?
No. This is the agent workspace. The public / authenticated customer UI is Prime Customer Self-Service Portal; Care can assist those journeys.

What is an assist?
A guided screen that helps an agent finish a specific journey (new order, plan change, payment method, …) and logs the outcome.

Where is the step-by-step guide?
Official Documentation (Prime Customer Care App).