User Stories (Prime VoIP Monitoring)

User stories for Prime VoIP Monitoring.

NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

NOC / VoIP ops

1. As NOC, I browse CDRs and open a call to see MOS, loss, jitter, and delay.

2. As NOC, I compare A↔B quality indicators for a problematic call.

Care

3. As care, I open a phonenumber and see linked CDRs for that customer line.

Delivery / ops

4. As delivery, I connect the voipmonitor database so CDRs appear in NMS Prime.

5. As ops, unmatched CDRs are matched to phonenumbers in the background.

6. As ops, old records are cleaned according to retention settings.