Overview (Prime Dashboard)

NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Prime Dashboard is the home operations cockpit in NMS Prime — the first screen after login where operators see the numbers and alerts that matter today: contracts, tickets, network health, modem online rates, recent activity, and guided next steps.

What it does

• Opens as the default landing page so every shift starts from one shared picture

• Surfaces contract counts, open tickets, and network trouble when those companion apps are enabled

• Shows modem online / offline statistics refreshed by a scheduled job

• Lists recent activity so operators can see what changed

• Offers a news / next-steps panel (secure install tips, onboarding hints, official announcements)

• Provides a quick-start strip for common first actions

Who uses it

Main features

1. Info widgets for contracts, tickets, and today’s date

2. Network trouble summary when Detect / HFC apps are present

3. Modem online statistics with health state

4. Activity timeline of recent changes

5. News panel with install guidance and official announcements

6. Quick-start actions for new operators

Handled by neighbouring apps

Main stories

1. As an operator, I open NMS Prime and immediately see today’s operational picture

2. As a NOC engineer, I spot impaired services and modem offline rates without leaving home

3. As a care lead, I jump from the ticket widget into my open tickets

4. As an admin, I follow the news panel until the install is secure

5. As a manager, I see contract volume for the current month at a glance

At a glance