User Stories (Prime VoIP ENVIA)

User stories for Prime VoIP ENVIA.

NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Provisioning

1. As provisioning, I create an envia TEL contract for a modem so numbers can be activated.

2. As provisioning, I request a new phonenumber or port an existing number to envia TEL.

3. As provisioning, I create / update / terminate a voip account on a phonenumber.

4. As provisioning, I change tariff or variation on an envia contract when the product changes.

Care / order desk

5. As care, I open envia TEL orders that need interaction and mark them solved when done.

6. As care, I download / view order documents required by envia TEL.

Ops / billing

7. As ops, scheduled jobs keep order status, contracts, and references in sync.

8. As billing, voice data / CDRs are available for settlement when Prime Billing is installed.