Field technician

See only my assigned tickets grouped by state

I focus on my queue, not the whole backlog

Field technician

Accept or decline a new assignment with one tap

Dispatch knows whether I took the job

Field technician

Pause a ticket when interrupted

I can switch jobs without losing context

Field technician

Close a ticket when work is done

The supervisor gets notified immediately

Field technician

Open Google Maps to the ticket address

I navigate without copying coordinates

Field technician

Read and add comments on the ticket

Handover notes stay on the record

Field technician

Get browser notifications for new assignments

I react even when the tab is in the background

Dispatcher

Send field staff to Ticket Receiver after assignment

They work from a phone-optimised UI

Supervisor

See who accepted and closed tickets via notifications

I track progress without calling each tech

Dispatcher

Use Workforce map for fleet overview

I see all trucks and open tickets — Receiver is per-tech only

Dispatcher

Have the nearest / least-loaded tech preselected when creating a ticket

Assignment is faster and fairer

Admin

Tune distance / modem-count / open-ticket weights

Scoring matches our dispatch policy

Delivery engineer

Set field-user login redirect to Ticket Receiver

Technicians land in the right UI

Delivery engineer

Enable browser notifications and HTTPS

Push-style alerts work reliably