Responsive ticket center

Mobile/tablet/desktop UI for tickets assigned to the logged-in user

State tabs

Filter tickets by type state (New, In Progress, Paused, Closed) with per-state counts

Accept ticket

Assign self exclusively, set In Progress, notify ticket creator (from New/Paused)

Decline ticket

Remove self from assignees; ticket returns to New

Pause / resume

Pause an in-progress ticket or resume a paused one

Close ticket

Finish in-progress work; set Closed and notify supervisor

Ticket detail

Address, due date, priority, description, ticketable summary and edit link

Google Maps link

Directions to ticketable lat/lng when coordinates exist

Comments

View and post ticket comments from the receiver UI

Auto-refresh

Polls /TicketReceiver/refresh on configurable interval (default 10 s)

Browser notifications

Prompts for permission; service-worker backed alerts for ticket updates

Paused filter

Toggle to show only paused tickets

Closed history

Shows tickets closed within the last week

Weighted technician preselection on create

Ticket form weightedList() — distance, modem count, open-ticket load

Supervisor map of all techs / tickets

Prime Workforce

Ticket types, states, transitions, dashboards

Prime Ticket hub

Creating or editing ticket master data

Prime Ticket admin / ticket editor

Fleet-wide map dispatch

Prime Workforce Command Center

Native iOS/Android app

Browser-based responsive UI only