Official Documentation (Prime TicketReceiver)

Short operator / setup guide for Prime TicketReceiver (Ticketsystem package). Ticket Receiver is the field-technician UI — ticket master data and fleet map live in Prime Ticket and Prime Workforce respectively.

Open Ticket Receiver

1. Ensure Ticketsystem is installed and the user has access to Ticket Receiver (authorization on the TicketReceiver entity).

2. Open Ticket Receiver from the sidebar, or navigate to /TicketReceiver.

3. Field-user roles can be configured to land here after login (LoginController redirect).

Working a ticket (field technician)

Tap a ticket card to open detail: address, due date, priority, ticketable link, comments, and Google Maps directions (when lat/lng exist).

Auto-refresh & notifications

• Toggle auto-refresh to poll ticket changes (default pull interval: 10 seconds — ReceiverPullTime in Ticketsystem config).

• On first visit, allow browser notifications when prompted for the best experience.

• Service worker registration enables background notification delivery on supported browsers.

Technician scoring (ticket creation — Prime Ticket)

When creating a ticket linked to a ticketable with position data, the assignee dropdown is ranked by a weighted score (Ticket::weightedList()):

The top-scoring technician is preselected on the create form. Technicians filtered by maintain ability on net-element base types when applicable.

Requires fresh user geoposition and, for plant tickets, HfcBase + modem chart data.

Supervisor map (Prime Workforce)

The hub legacy text describing a map of all technicians and open tickets refers to Prime Workforce Command Center — not Ticket Receiver. Use Workforce for dispatch overview; Ticket Receiver for individual tech workflow.

Requirements

• Prime Ticket — types, states, assignment, comments

• User geoposition — for scoring and directions

• Ticketable coordinates — modem / contract / net element with address or lat/lng

• HTTPS — recommended for notifications and geolocation in production

Parent hub: Prime TicketReceiver

Legacy hub content (videos & media)

This module adds a responsive view (smartphone, tablet, notebook, desktop) for field technicians working on tickets. One can easily accept, reject, start, stop, pause and re-assign tickets. Furthermore one can get directions to the ticket location.

The tickets supervisor can view all open tickets and see where the field technicians are currently located and on which tickets they are working — see Prime Workforce for the supervisor map.

When creating new tickets a score is calculated based on the availability, technical capability and distance (to the respective ticket) for all field technician. The field tech with the highest score will be preselected.