User Stories (OS Provisioning)

Business stories for OS Provisioning. Plain language for provisioning, NOC, and delivery.

1. Bring the first device online

As provisioning
I want to create a customer, config file and modem
So that the device registers and gets internet access.

Done when: the modem / CPE comes online with the correct QoS.

2. Provision any access technology

As provisioning
I want one workflow for DOCSIS, FTTH, DSL and WiFi
So that I do not need separate tools per vendor or domain.

Done when: devices on different access domains provision through the same flow.

3. Manage network gateways

As network ops
I want to administer CMTS and BRAS / BNG with IP pools and config proposals
So that devices get addresses and routing consistently.

Done when: a new gateway is added and serves its IP pools.

4. Control speed with QoS

As provisioning
I want QoS profiles mapped to config files (or enforced via BNG + RADIUS)
So that each tariff delivers the right up/down speed.

Done when: the device runs at the tariff speed.

5. Diagnose a line with TR-143

As support
I want to run TR-143 performance / line diagnostics over TR-069
So that I can check a connection without a field visit.

Done when: a diagnostic runs against the CPE and returns results.

6. Get notified about flapping devices

As NOC
I want a notification when a device is repeatedly offline
So that I can react before the customer calls.

Done when: repeated offline events raise a notification.

7. Roll out firmware

As provisioning
I want single and mass firmware updates with certificates
So that fleets stay current and secure.

Done when: a firmware update applies to the selected devices.

8. Hand provisioning over at go-live

As delivery
I want a clear setup path (NetGw, IP pools, QoS, customer, config file, modem)
So that the first modem goes online cleanly.

Done when: the Provisioning Setup steps complete and a device registers.