Overview (Prime Ticket)

NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Prime Ticket organizes operations work: customer and network tasks captured as tickets, routed by rules, tracked against SLAs, and worked in the office or in the field.

Outcomes

One place for care, NOC, and field tasks
SLA timers and escalation so nothing is missed
Rules that route and prioritize automatically
Tickets visible to customers in self-service where wanted

Handled by neighbouring apps

Capability	App

Capability	App
Customer of record	Prime CRM
Customer-submitted tickets	Prime Customer Self-Service Portal
Field-work execution	Prime Workforce
Inbound intake from external channels	Prime TicketReceiver
Impairment → ticket creation	Prime Detect

How it fits

Area	Role

Area	Role
Prime Ticket	Tickets, SLAs, escalation, rules, e-mail intake
Prime CRM	Customer of record and service requests
Prime Workforce	Field-work execution
Prime Customer Self-Service Portal	Customer-visible tickets

Success looks like

A request (from e-mail, care, or NOC) becomes a ticket, is routed and prioritized by rules, tracked against its SLA, escalated if breached, and closed with a clear history.

The Prime Ticket hub holds the full feature matrix and the Ticket Receiver for field technicians.