Feature List (Prime Customer Self-Service Portal)
Short capability list for Prime Customer Self-Service Portal (also CCC / Customer Control).
NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.
Account & billing
Capability | Notes |
|---|---|
Secure customer login | Customer number + password |
Invoice overview | View / download invoices from Prime Billing |
CDR overview | View call-detail records where available |
Billing-address change | Customer submits updated billing address |
Payment-method change | Customer manages the available payment method |
Service & support
Capability | Notes |
|---|---|
Speed test | Customer checks current connection performance |
Ticket request | Create a support request through the portal |
Modem-move request | Request relocation of the modem / service |
Upgrades & orders
Capability | Notes |
|---|---|
Suggested upgrades | Show products eligible for the customer |
Internet upgrade | Add a new Internet tariff to the cart |
VoIP upgrade | Add VoIP and enter porting data |
TV package | Add a TV package to the cart |
Shopping cart | Review products and costs before submission |
Order completion | Submit and confirm the order |
Admin handoff | Changes / orders appear in the admin portal |
Out of scope (here)
Invoice generation and settlement — Prime Billing
Ticket processing / SLA — Prime Ticket
New address shop — Prime Order Portal
Product catalogue rules — Prime Product