Prime Workflow

NMS Prime is a CRM, BSS and OSS platform for ISPs and Telcos.

Prime Workflow is the conversion orchestration and n8n automation app for ISPs and telcos in NMS Prime. It queues and audits promote-to-opportunity, create-subscription, subscription-change and cancel-contract flows, with optional auto-run guards and first-class n8n webhooks/templates.

Who it is for: sales and order operators who process conversions, and delivery/integration teams who wire n8n.

Main problem solved: one controlled place for conversion requests — queue, audit, optional automation — instead of ad-hoc scripts per channel.

Search / descriptor: workflow queue · n8n · promote to opportunity · create subscription · conversion automation · webhook workflow · WorkflowRequest

Documentation map

Page	Purpose

Page	Purpose
Overview (Prime Workflow)	What it solves
Feature List (Prime Workflow)	Capabilities
User Stories (Prime Workflow)	Operator & delivery outcomes
Official Documentation (Prime Workflow)	How-to + n8n setup
Unit Test Protocol (Prime Workflow)	Acceptance checklist
On Boarding Steps (Prime Workflow)	Go-live essentials

Install & enable

Package: nmsprime-workflow · Module: Workflow · Edition: Prime
License: EULA Prime Apps
Catalog: All applications (A–Z / catalog)
Depends: Base; CRM; Node.js ≥ 22; npm; gcc-c++ (for n8n native build)
Ships: workflow.env, n8n.env, n8n.service, n8n bootstrap script; JSON templates under the module Resources/n8n/
Enable Workflow, then configure /etc/nmsprime/env/workflow.env (WORKFLOW_N8N_ENABLED, webhook base URL, auto flags)

What it is

Capability	Notes

Capability	Notes
Built-in conversions	Promote, create subscription, apply change, cancel
Queue & audit	Request statuses + logs
Auto + guards	Config-driven per source
n8n	Templates, webhooks, test send, loopback service
Custom webhooks / triggers	Operator-defined automations

Works with

Prime CRM — leads / opportunities
Prime Order Portal — web orders
OS Provisioning — contracts
Prime Billing — subscription items / settlement context

Template: Placeholder App

FAQ

Built-in conversions can run in NMS Prime without n8n. Enable n8n when you want external automation, templates, and webhook callbacks. Default package listen address is loopback only.

In n8n (import the bundled JSON templates). NMS Prime stores workflow settings, queue, guards, and dispatches webhooks — it is not a full in-app BPMN designer.

Promote lead → opportunity, create subscription (web order / opportunity), apply subscription change, cancel contract.

Submitted web orders from the <a href="https://nmsprime.atlassian.net/wiki/spaces/NMS/pages/292094607">Order Portal</a> create workflow requests (default action create subscription; configurable).

Yes — create a webhook workflow, set path/editor URL, optionally attach model-event triggers, and import <code>generic_webhook.workflow.json</code> as a starting point.